The Emotional Construct of Trust: A Practical Approach

Abstract

This article seeks to add to the existing body of knowledge about trust; but more specifically, it attempts to increase a leader’s self-awareness by examining a seldom considered aspect of trust – the emotional construct. We assert that it is the emotional aspects of trust that are the most difficult to build; but it is also the emotional aspects of trust that have the greatest impact on mission, organization, and leaderfollower relationships. To make our case, we will define trust, consider the link between truth and trust, delve more deeply into the emotional constructs of trust, and finally offer leaders some practical actions for trust-building and trust maintenance with followers.